And remember: The goal isn’t just to avoid problems—it’s to help your customers feel supported, even when you’re taking a much-deserved break.

The holidays are a beautiful contradiction: joyful and chaotic, heartwarming and high-pressure, peppermint-scented and occasionally stressful enough to make even the calmest among us contemplate living off-grid. Your customers are running last-minute errands; your team is juggling family schedules; expectations are sky-high.

In moments like these, a tiny tech misstep can feel like a giant frustration. That’s why holiday tech etiquette matters—not as a formality, but as a kindness. Think of this as your gentle guide to not being the business that unintentionally derails someone’s Tuesday.

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1. Update Your Online Hours (Before Your First Angry Phone Call)

Picture this: A customer races across town during their lunch break because Google says you’re open, only to find the lights off and the door locked. That isn’t just an inconvenience—that’s an origin story for a very petty villain.

Where to update:

• Google Business Profile (the big one!)
• Facebook, Instagram, Yelp
• Your website banner or pop-up
• Apple Maps (yes, people actually use it)

Friendly sample message:
“Happy Holidays! We’ll be closed Thursday, Nov. 28 to Sunday, Dec. 1 to spend time with family. We’ll be back to regular hours Monday morning—probably with a slight turkey hangover but ready to help!”

From a cybersecurity standpoint, this also prevents someone from impersonating your holiday schedule elsewhere. Own your message; don’t let someone else write it for you.

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2. Set Friendly Out-of-Office Replies (That Don’t Sound Like Robots)

If you’re taking time off, let people know—warmly. A good auto-reply is like a friendly concierge: informative, human, and reassuring.

Sample message:
“Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We’ll respond as soon as we’re back and caffeinated. If it’s urgent, call our support line at (XXX) XXX-XXXX. Wishing you and yours a wonderful holiday!”

Keep these messages aligned with your security policies. Avoid phrases like “Everyone is gone until January!” which can inadvertently signal opportunity to the wrong people.

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**3. Don’t Overshare in Your “Out of Office”

(Nobody Needs Your Itinerary)**

I love Aunt Carol as much as the next person, but your customers don’t need to know you’re spending the weekend in Denver with her dog, Peanut. And Bob from accounting? His “Friendsgiving potluck tour” can stay between him and his casserole dish.

Beyond being unnecessary, oversharing creates real security risks. Stick to:

• Dates you’ll be unavailable
• When people can expect a response
• Alternate contact options

Save the stories for your group chat.

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4. Test Your Phone Systems (Before They Test Your Patience)

Holiday callers are often multitasking, stressed, and on a mission. The last thing they need is a voicemail greeting from 2019 telling them you’re open when you’re not.

The simplest tech audit of the season:
Call your own number.

I promise—this 30-second check prevents misunderstandings, improves customer trust, and keeps your staff from walking into a Monday morning inbox avalanche.

Sample voicemail:
“You’ve reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message and we’ll return your call Monday morning. If this is urgent, press 1 to reach our on-call team. Happy Holidays, and thanks for your patience!”

If you use a co-managed IT provider or cloud phone system, this is also a great time to ensure failover routing works. Mirrored Storage clients, for instance, can verify that voice backups and call continuity settings are synced—small steps that prevent big headaches.

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5. Communicate Shipping Deadlines (Before the Panic Sets In)

If your business ships anything—products, parts, handmade gifts, your grandmother’s famous peanut brittle—tell customers early when orders need to be placed.

Missed expectations damage trust far more than delayed packages. No one wants to explain why the holiday gift is showing up with Valentine’s Day energy.

Post deadlines on:

• Your homepage
• Product pages
• Checkout screens
• Social media
• Automated confirmation emails

Clear communication is an act of care.

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Bottom Line: Good Etiquette = Happy Customers = Healthy Business

Holiday tech etiquette isn’t complicated. It’s simply about clarity, empathy, and respect for people’s time. A few thoughtful updates today can prevent a week’s worth of frustration tomorrow.

If you’d like help ensuring your systems stay polished, secure, and steady through the holiday rush—everything from phone routing to cloud backups to AI-assisted customer service—I’d love to help.

Book your free discovery call here: https://go.scheduleyou.in/hI54VnWs?cid=is:~Contact.Id~

The holidays bring out the best in people—and, unfortunately, the worst in cybercriminals.
Every year, scammers take advantage of goodwill, emotion, and speed. The Federal Trade Commission once uncovered a telefunding ring that made 1.3 billion deceptive donation calls, collecting over $110 million from generous people who thought they were helping.

Online, the problem is even more pervasive. Researchers from Cornell University identified over 800 fraudulent donation accounts on platforms like Facebook, X, and Instagram—each designed to manipulate emotion and move money fast.

For small and mid-sized businesses, one wrong click can do more than lose a few dollars. A donation tied to a scam can compromise your data, stain your reputation, and erode hard-won trust with clients and your community.

Here’s how to make sure your generosity this season strengthens—not risks—your brand and your cybersecurity posture.

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Step 1: Vet the Fundraiser Before You Give

A legitimate fundraiser should answer these questions clearly:

• Who is running this, and what’s their real connection to the cause?
• How will the funds be used, and over what timeline?
• Who controls withdrawals, and how do funds reach the intended recipient?
• Do family or close contacts publicly support the campaign?

If any of these are unclear—or if organizers dodge your questions—pause before donating. Transparency is your first line of defense.

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Step 2: Recognize Red Flags That Signal Scams

Watch for:

• False or contradictory information on the campaign page
• Delays in using funds as described
• Copycat fundraisers that impersonate others
• Emotionally manipulative stories designed to bypass logic

When in doubt, verify the story through multiple sources or use charity vetting tools like Charity Navigator, GuideStar, or BBB Wise Giving Alliance.

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Step 3: Vet Charities—Not Just Crowdfunds

Even long-standing organizations can mishandle funds or misrepresent impact. Check for:

• Detailed program descriptions and transparent financial reports
• A clear breakdown of how each dollar supports programs vs. overhead
• No significant history of complaints or fraud mentions in search results

Due diligence protects your goodwill and ensures your contribution actually helps those in need.

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Step 4: Recognize Common Cyber-Charity Tactics

Many “charity scams” double as phishing or social engineering attacks. Here’s what to watch for:

• Requests for donations via gift cards, wire transfers, or crypto wallets
• Websites missing “https” or containing subtle spelling errors
• Urgent or guilt-based appeals urging you to donate immediately
• Emails claiming you’ve already pledged—a tactic to get you to click a malicious link

These scams are not just about stealing money—they’re often used to harvest credentials, infect systems with malware, or compromise business email accounts.

At Mirrored Storage, we often remind clients that spotting fake fundraisers is part of the same skill set as spotting phishing attempts. The behavior is the same—only the disguise changes.

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Step 5: Why This Matters for Your Business

Corporate giving reflects your company’s values. A donation connected to fraud or a compromised website can harm your credibility overnight. Worse, the same techniques used in fake charity schemes—impersonation, urgency, deceptive links—also appear in invoice scams, vendor fraud, and spear-phishing emails.

Training your team to verify charities builds vigilance across all forms of digital risk. It’s not just a charitable act—it’s part of a culture of cyber resilience.

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Step 6: Protect Your Business—and Your Goodwill

Here’s how to make sure your holiday giving is both generous and secure:

1. Establish a Donation Policy: Define who approves donations and through which platforms.
2. Educate Employees: Remind staff to verify fundraisers before donating under your business name.
3. Use Trusted Channels: Always go directly to the charity’s official site—never donate through links in emails or social media posts.
4. Implement MFA & Endpoint Protection: Ensure devices used for transactions are protected by multi-factor authentication and anti-phishing safeguards.
5. Monitor & Verify Impact: After donating, check that funds are used as promised. Many legitimate charities share impact reports.

Partnering with a trusted IT and cloud provider—like Mirrored Storage—can help you put technical safeguards behind your generosity. With secure data backups, phishing protection, and continuous monitoring, your good intentions stay backed by good security.

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Keep the Season Generous—Not Risky

The holidays are about community, not compromise. Thoughtful giving, backed by solid verification and cybersecurity habits, keeps your business reputation—and your heart—in the right place.

If you’d like to equip your team to recognize scams—from fake fundraisers to fraudulent invoices—book a free discovery call with Mirrored Storage. We’ll help you strengthen both your cybersecurity and your culture of trust.

Because the best gift your business can give this season is integrity that can’t be hacked—and trust that can’t be stolen.

As the holiday season ramps up, so does cybercrime.

Last December, an accounts payable clerk at a midsize company received a message from her “CEO.” The request? Buy $3,000 worth of Apple gift cards for clients, scratch off the codes, and e-mail them. It was a hectic time of year, and the message looked legit. But it wasn’t. By the time she confirmed the request, the cards were gone and the scammer had cashed out.

That’s not just a holiday headache—it’s a costly breach.

But that loss pales in comparison to what happened to Orion S.A., a global chemical manufacturer based in Luxembourg. In the same month, they were hit by a sophisticated business e-mail compromise (BEC) attack. Fraudsters mimicked trusted internal communications, submitting fake wire transfer requests that looked entirely routine.

By the time the dust settled, cybercriminals had siphoned off over $60 million—more than half of Orion’s annual profits.

And here’s the kicker: These attacks are happening all the time.

📊 The Data Doesn’t Lie

• In 2023 alone, businesses lost over $217 million to gift card scams.
• Business e-mail compromise accounted for 73% of all cyber incidents in 2024.
• The average loss per BEC incident? $129,000.

And the holidays are prime time. With employees distracted, vendors busy, and inboxes overflowing, cybercriminals know this is their moment.

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🎄 5 Holiday Scams Your Team Needs to Watch For

1. The “CEO Gift Card” Text Trap

• The Scam: Fraudsters pose as leadership and request gift cards “urgently” for clients or staff bonuses.
• The Fix: Enforce a written policy: No gift cards without dual approval. Make clear leadership will never make such requests over text or e-mail.

2. Vendor Payment Swaps

• The Scam: Fake “updated banking info” shows up in a legitimate-looking e-mail thread, often when invoices are due.
• Real-World Example: In June 2024, the Town of Arlington, MA, lost nearly $445,000 to a vendor impersonation attack.
• The Fix: Verify banking changes via a phone call—using a number you already have, not the one in the e-mail.

3. Fake Delivery Notifications

• The Scam: Employees receive “missed delivery” e-mails or texts with malware links pretending to be from FedEx, UPS, or USPS.
• The Fix: Bookmark official carrier sites. Never click delivery links in messages—type in the site yourself.

4. Malicious Holiday Party Invites

• The Scam: E-mails with files like “Holiday_Event.pdf” or “Bonus_Schedule.xls” that carry malware.
• The Fix: Train employees to verify unusual files, block macros, and scan attachments automatically.

5. Fraudulent Charity Campaigns

• The Scam: Fake fundraisers, lookalike websites, or “company match” phishing campaigns prey on generosity.
• The Fix: Provide a pre-approved charity list and ensure all donations go through official company platforms.

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🧠 Why These Scams Work (and How to Block Them)

Scammers don’t rely on luck—they use strategy and psychology.

They exploit:

• Social engineering (urgency, authority, trust)
• Busy end-of-year workflows
• Overreliance on e-mail for sensitive transactions

The most effective defenses are simple:

✅ Run phishing simulations
✅ Enable multifactor authentication (MFA)
✅ Train staff with real-world examples
✅ Use layered security—not just antivirus

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✅ Your Holiday Cybersecurity Checklist

• Two-Person Rule: Require verbal verification on all high-value transactions.
• Gift Card Policy: Put your rules in writing—no text or e-mail approvals.
• Banking Change Protocol: Call vendors directly using known numbers.
• MFA Everywhere: Email, cloud, and finance accounts should all have it.
• Team Briefing: Share these top scams in your next staff meeting.

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💸 The Hidden Costs of Holiday Hacks

A massive wire fraud like Orion’s grabs headlines, but for most small businesses, the fallout looks different—and just as dangerous:

• Operations grinding to a halt
• Staff time lost to crisis mode
• Reputation damage with customers
• Spiking insurance premiums
• Emotional and leadership strain

Even smaller breaches can destroy Q4 gains, or worse, the entire business.

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🎁 Keep Your Holidays Merry (Not Miserable)

The holidays should be a time of momentum, celebration, and connection—not damage control.

With just a few smart protections and the right team training, your business can stay secure through the busiest time of the year.

And here’s a hard truth: Multiple clients of ours have faced these scams firsthand. Some were lucky enough to recover funds. Others weren’t. The difference? Awareness, preparation, and verification.

🎯 Book your free security assessment now and we’ll help you lock down your digital doors before cybercriminals come knocking.

Schedule here: https://go.scheduleyou.in/hI54VnWs?cid=is:~Contact.Id~