Author Archives: John Neibel

5 Signs It’s Time to Update Your Software (And How to Do It Safely)

Posted on by
Reply

Software updates can seem like a hassle, but ignoring them can make your systems vulnerable to cyberattacks. Hackers are constantly searching for weak points, and outdated software is often an easy target.

So, how do you know when it’s time to update? And should you always rely on your computer to tell you? Here are five clear signs that it’s time for an update, along with tips on how to update safely.

1. Your Software Is No Longer Supported

If your software provider has stopped releasing updates for your current version, it’s a major warning sign. Unsupported software is often riddled with vulnerabilities that cybercriminals can exploit. Keep an eye out for announcements about end-of-life support for your software, and upgrade before you’re left exposed.

Tip: Don’t wait until the software stops working. Proactively plan for updates and migrate to newer versions while full support is still available.

2. You Notice Slower Performance

If your software suddenly becomes sluggish, it could be outdated. Newer versions are typically optimized for better performance, while skipping updates can leave you with buggy, slow software.

Tip: If performance dips, check for pending updates in the software settings or download the latest version directly from the provider’s website.

3. You Receive Security Alerts

Has your antivirus or security software flagged vulnerabilities in an application you use? This is a strong sign that an update is overdue. Outdated software leaves the door open to security threats, so take these alerts seriously.

Tip: Use a trusted antivirus program that can detect vulnerabilities and notify you when updates are needed. Always verify update alerts before acting on them to avoid falling for phishing scams.

4. It’s Been More Than 6 Months Since Your Last Update

If you haven’t updated your software in over six months, chances are you’re due for one. Many providers release updates regularly to fix security flaws and improve functionality.

Tip: Instead of waiting for update notifications, set a reminder to check for updates on a regular basis—especially for critical software like operating systems and antivirus programs.

5. New Features Have Been Announced

Sometimes software updates come with exciting new features. If you’re hearing about tools or functionalities you don’t have, it’s a sign you’re behind on updates.

Tip: Follow your software providers’ blogs or sign up for notifications to stay informed about the latest improvements and features.

How to Update Safely

Updating software is essential, but it’s important to do it safely. Here’s how to ensure a smooth and secure update process:

Verify the Source: Only download updates from the official provider’s website or a trusted app store. Avoid third-party websites or suspicious links.

Back Up Your Data: Before any major update, back up your important files. If something goes wrong during the update, you’ll have a safety net.

Restart Your Device: Once the update is complete, restart your computer to ensure all patches and new features are fully installed.

By staying on top of your software updates, you not only improve performance but also protect your systems from cyber threats. Don’t wait until vulnerabilities are exposed—keep your software current to ensure a secure network.

Need help managing your software updates? Call us at 214-550-0550 or click here to schedule a consultation. Stay safe and stay updated!

The S.E.C.U.R.E. Method: How to Stop Phishing Emails

Posted on by
Reply

Phishing attacks are the most common type of cybercrime for one simple reason—they work. Every day, over 3.4 billion spam emails flood inboxes around the world, with phishing attempts leading the charge. These attacks have been the most frequent form of cyber attack for years because they’re easy to execute, easy to scale, and still fool countless people. Now, with AI tools like ChatGPT, it’s even easier for cybercriminals to craft emails that look and sound more convincing, making it harder to spot a phishing attempt.

Phishing scams can have devastating effects on your business if you’re not careful. That’s why, in honor of Cybersecurity Awareness Month, we’ve created this guide to help you and your team identify phishing emails and understand the critical importance of stopping them.

The Dangers of Phishing Attacks

Phishing emails aren’t just an annoyance—they pose a real and significant threat. Here are four major risks of falling victim to these attacks:

Data Breaches
Phishing attacks can expose your company’s sensitive information to hackers. Once accessed, this data can be sold on the dark web or held for ransom. Even if you pay, there’s no guarantee the criminals will return it. This can lead to legal issues, financial loss, reputational damage, and a loss of trust from your customers.

Financial Loss
Cybercriminals often use phishing emails to steal money directly, whether by tricking businesses into paying fraudulent invoices or authorizing fake transactions. The financial impact can be severe and long-lasting.

Malware Infections
Phishing emails frequently contain malicious links or attachments. Clicking these can lead to malware infections, which can disrupt your operations, result in data loss, and require costly cleanup.

Compromised Accounts
If an employee falls for a phishing scam, their account could be compromised. This gives hackers a foothold inside your business, allowing them to launch further attacks or access confidential company data.

These dangers are just the tip of the iceberg. Fortunately, there are effective steps you can take to defend against phishing attacks.

Introducing the S.E.C.U.R.E. Method to Identify Phishing Emails

To help you and your employees spot phishing emails before they cause harm, follow the S.E.C.U.R.E. Method:

S – Start With the Subject Line
Is it strange or off? Look for odd patterns like “FWD: FWD: FWD: review immediately” or anything that seems unusual.

E – Examine the Email Address
Do you know the sender? Is the email address misspelled or unfamiliar? Be cautious if the sender’s address is slightly altered from a legitimate one.

C – Consider the Greeting
Is the greeting generic or unusual? Phishing emails often use impersonal greetings like “Hello Ma’am!” or “Dear Customer” rather than addressing you by name.

U – Unpack the Message
Does the email create a sense of urgency, encouraging you to click a link or download an attachment? Be wary of anything that seems too good to be true or pressures you to act fast.

R – Review for Errors
Are there grammatical mistakes or odd spellings? Phishing emails often contain errors that wouldn’t be present in legitimate business communications.

E – Evaluate Links and Attachments
Always hover over links to check their destination before clicking. Avoid opening attachments from unknown senders or those you weren’t expecting.

Protect Your Business From Phishing Attacks

Even with the S.E.C.U.R.E. Method in place, it’s essential to have a cybersecurity expert monitoring your network and blocking spam emails before they reach your team. Phishing attacks are frequent and effective, but with the right precautions, you can stay one step ahead of cybercriminals.

If you need assistance training your employees on cybersecurity best practices, implementing a strong security system, or simply want an expert to assess your current setup for vulnerabilities, we’re here to help. Give us a call at 214-550-0550 or click here to schedule a consultation with our team.

Don’t wait until it’s too late—protect your business from phishing scams today!

Windows 10 Support Ending: What It Means for Your Business

Posted on by
Reply

Mark your calendars! Microsoft will stop supporting Windows 10 on October 14, 2025. While your PCs will still function after this date, Microsoft will no longer offer essential services such as:
Security updates
Non-security updates
Technical support

Without these services, your system becomes more vulnerable, so it’s crucial to prepare for the change.

Why This Matters for Business Owners

Increased Security Risks
Once support ends, your computer will no longer receive security patches, leaving it exposed to cyber threats like viruses, malware, and hackers. Protecting your business data should be a priority, and upgrading to a supported version of Windows is a critical step.

Software Compatibility
Many software applications are updated to stay compatible with the latest operating systems. After Windows 10 reaches its end-of-life, you might find that some of your key programs stop working smoothly—or at all.

Compliance Concerns
If your business handles sensitive information or adheres to industry regulations, using an unsupported operating system could lead to compliance violations. Staying current is essential to avoid fines or legal issues.

What Are Your Options?

Microsoft recommends transitioning to a newer version of Windows before the October 2025 deadline. However, not all devices running Windows 10 are compatible with Windows 11. If your hardware doesn’t meet the requirements, you’ll encounter errors during the upgrade process.

If your device isn’t Windows 11 compatible, consider the following:

Purchase a new PC that meets the Windows 11 hardware requirements

Pay for extended Windows 10 security updates, available for up to three years (but no longer free)

Switch to an alternative OS like Linux

Use a technical workaround to upgrade incompatible PCs

Ignore the deadline (we do not recommend this option)

Whatever you choose, back up your data before making any changes. This protects your important files and minimizes the risk of data loss during the upgrade process.

Plan Ahead

While there’s speculation that Microsoft may extend the support deadline, it’s not a guarantee. Waiting until the last minute could put your business at risk, leaving you without security protections.

The best approach is to consult with your IT provider to determine the right strategy. If your computers are relatively new, paying for ongoing security updates may be a cost-effective solution. On the other hand, if your devices are older, investing in new PCs might be more practical. A tech expert can help ensure a smooth transition with minimal disruption to your operations.

Need Help with Your Transition?

Our team is here to assist you. Schedule a FREE 15-Minute Discovery Call to discuss the next steps for a smooth transition to Windows 11. Contact us at 214-550-0550 or click here to schedule your consultation.

Don’t wait—start planning now to ensure your business remains secure and compliant!

Microsoft Copilot: Techniques to Boost Your Business Productivity

Posted on by
Reply

Even if you’re tired of hearing about AI, the reality is that those who embrace it, find the right tools, and learn to use them efficiently WILL get ahead of those who resist change. However, navigating the countless AI-powered programs on the market can be overwhelming, which is why we want to spotlight one that we fully support: Microsoft Copilot.

Microsoft Copilot is an advanced AI-driven tool that automates routine tasks, analyzes data, facilitates collaboration, and more. Seamlessly integrated across popular Microsoft applications like Word, Outlook, PowerPoint, Excel, and Teams, Copilot can significantly boost your productivity. Yet, many businesses underutilize its capabilities. Here are seven ways you can leverage Microsoft Copilot to enhance efficiency in your organization.

1. Automate Routine Tasks

Routine tasks like data entry, scheduling, and managing emails can drain your time and energy. Microsoft Copilot can handle these tasks for you, freeing up your time to focus on more strategic activities. Imagine starting your day with a clear inbox and a well-organized schedule without lifting a finger.

2. Streamline Data Analysis and Reporting

Data is crucial for making informed decisions, but analyzing it can be time-consuming and often requires technical expertise. With Microsoft Copilot, you can effortlessly sift through large datasets and quickly generate comprehensive reports. Whether you need insights into sales trends, customer behavior, or financial performance, Copilot delivers actionable data in minutes.

3. Enhance Customer Support

Quality customer support is key to business growth. Copilot can help you develop scripts for customer service representatives, edit emails for professionalism, automate responses to common inquiries, and even route complex issues to the appropriate team member. This results in faster response times and happier customers.

4. Accelerate Content Creation

Creating content for emails, presentations, and marketing campaigns can be time-consuming. Copilot can draft emails and blogs, generate creative ad copy, craft sales pitches and presentations, and even create social media content—all while maintaining consistent messaging. Whether you’re working on a newsletter or a social media post, Copilot ensures the content creation process is smooth and efficient.

5. Simplify Financial Management

Microsoft Copilot can assist in drafting budget proposals, creating financial summaries, forecasting, organizing invoices, tracking expenses, automating data collection, and generating accurate financial reports. By keeping your finances in check with real-time data, Copilot makes monitoring financial health and planning for growth much more manageable.

6. Optimize HR and Operations

Copilot can help your HR and operations teams accomplish more in less time. Use Copilot to:

  • Manage documentation such as employee manuals, policy documents, and FAQs, keeping them up-to-date.
  • Develop training modules and educational content for new hires or ongoing employee development.
  • Generate templates for performance evaluations and feedback forms personalized for each employee.
  • Ensure compliance by staying informed about legal changes and updating necessary documentation accordingly.

7. Streamline Task and Workflow Management

Keeping track of tasks and deadlines can be challenging. Copilot integrates with tools like Microsoft Planner and Project to help you organize tasks, set deadlines, and track progress. By streamlining task and workflow management, Copilot helps keep projects on track and team members accountable, fostering a productive and organized work environment.

While this list only scratches the surface of what Microsoft Copilot can do, it’s clear that there’s no magic button to make your business run itself. However, leveraging tools like Microsoft Copilot can get you closer to that goal. From automating routine tasks to enhancing collaboration and financial management, Copilot offers a wide range of benefits that can significantly boost your productivity. By embracing the power of artificial intelligence, you can focus on what truly matters—growing your business.

And remember, no matter how advanced technology becomes, nothing replaces the value of hard work and dedication. So, integrate these tools, but keep pushing forward with the grit and determination that got you here in the first place. If you need help setting up or leveraging Microsoft Copilot in your organization, our team of experts is here to assist.

Give us a call at 214-550-0550 or book a FREE Network Assessment here.

The CrowdStrike Outage: How to Prevent a Future IT Crisis

Posted on by
Reply

When 8.5 million Windows devices—including those used by airlines, banks, and hospitals—suddenly displayed the dreaded “Blue Screen of Death,” panic set in. Many feared a massive cyber-attack. Thankfully, that wasn’t the case, but the true cause of the outage is equally alarming and something every business owner should take seriously.

What Exactly Happened?

On July 19, 2024, millions of Windows devices crashed, triggering an endless reboot cycle and displaying the infamous blue screen. The result? Massive global disruptions. Airlines were forced to ground flights, leaving thousands of passengers stranded in airports. Electronic health record systems went offline, causing delays and cancellations of non-emergency medical procedures. Major banks also experienced outages, leaving customers unable to access their accounts. These are just a few examples of the chaos caused by what’s now being called the largest IT outage in history. It almost brings back memories of the Y2K scare, doesn’t it?

If It Wasn’t a Cyber-Attack, What Was the Cause?

While many suspected a cybersecurity breach, the real culprit was a flawed software update from CrowdStrike, a leading cybersecurity company. The issue originated with a routine sensor update for their endpoint detection and response (EDR) platform, Falcon. Unfortunately, a flaw in the update—specifically for Microsoft Windows—caused widespread system crashes due to its deep integration with the Windows OS.

So, how could a multibillion-dollar company release an update with such a critical flaw? CrowdStrike representatives later revealed that a gap in their testing process was to blame. A flaw in the content validator tool failed to detect the problem, leading engineers to believe the update was safe for release. As a result, the update caused Windows systems to enter an endless reboot cycle, leading to the widespread “Blue Screen of Death” issue.

CrowdStrike acted quickly to fix the problem, but the damage was already done. Insurers now estimate that the outage will cost US Fortune 500 companies over $5.4 billion.

Why Should This Matter to You?

This incident highlights just how reliant we are on technology and how a single software flaw can have a catastrophic impact on global IT infrastructure. When it comes to managing your company’s technology, you can’t afford to cut corners. Here are three key steps to protect your business:

  1. Work with a Reliable, Knowledgeable IT Professional
    Even large organizations like CrowdStrike can make mistakes. However, you can minimize your risk by partnering with an experienced IT team. Their expertise in managing updates, backups, and continuous monitoring ensures your operations run smoothly and prevents minor issues from escalating into major disasters.
  2. Ensure Rigorous Software Testing
    A trustworthy IT team should handle this for you. Rigorous testing can catch flaws before they cause widespread issues, safeguarding your business from potential disruptions.
  3. Develop a Robust Disaster Recovery Plan
    Mistakes and unexpected issues are inevitable, but being prepared can make all the difference. A comprehensive disaster recovery plan enables you to take swift action, keep your business running, and minimize damage. Many organizations affected by the CrowdStrike outage had to halt operations because they lacked a solid plan. Don’t be caught off guard—have a Plan B in place.

Don’t wait for a crisis to take action. Ensure your business is prepared by partnering with an experienced IT team. We offer a FREE, no-obligation Network Assessment, where our experts will evaluate your current systems, identify potential vulnerabilities, and create a comprehensive plan to protect your business from future outages. Your company’s security and continuity depend on it.

Call us at 214-550-0550 or click here to book your FREE Network Assessment today!

10 Warning Signs of Medical Fraud and How to Protect Yourself

Posted on by
Reply

Health insurance is meant to provide access to essential treatments, preventive services, and emergency care for individuals and families. Unfortunately, it has also become a lucrative target for scammers.

The worst part? Some victims are finding out in the most shocking ways. Some face tax or mortgage fraud, but others discover it when they go to the doctor for a procedure. Instead of getting a surgery date, they receive a rejection letter from their insurance provider, claiming their benefits are exhausted due to multiple procedures this year—procedures they never had. Someone else used their medical ID for those procedures.

Earlier this year, Change Healthcare, a major player in the health care industry, was hit by a cyber-attack that affected thousands of health care providers, insurers, and policyholders across the nation. Alarming reports suggest that up to 50% of all U.S. medical claims could be compromised! To put that in perspective, if you’re in a waiting room with nine other people, there’s a good chance that five of you could become victims of medical identity theft within the year. The fallout from this type of fraud is severe, with countless individuals finding their access to health care compromised. Once your medical information is leaked online, identity thieves can use it to file false claims, purchase expensive prescriptions, and more—all of which will be billed to your account.

And it’s not just individuals who are at risk. Manipulative organizations can use your medical information for fake billing schemes. These scams involve submitting false claims for medical services you never requested or received. They pocket the money and leave you with the bill. Just last month, 193 defendants, including 76 doctors, nurse practitioners, and other licensed medical professionals, were charged for their involvement in various health care fraud schemes totaling $2.75 billion in false billings to federal programs. Medical fraud is a real threat!

How Do You Know If You’re a Victim?

Here are 10 signs that your medical ID might have been stolen and is being misused by cybercriminals:

  1. Unexpected Medical Bills: Receiving bills for medical services you never received is a major red flag.
  2. Collection Notices: Being contacted by debt collectors for unpaid medical bills that aren’t yours.
  3. Errors in Medical Records: Discovering inaccuracies in your medical records, such as treatments you never had, incorrect diagnoses, or unfamiliar medical histories.
  4. Insurance Issues: Your health insurance claims are denied because your benefits are maxed out, or you’re told you’ve reached your coverage limit despite not using the services.
  5. Notification from Your Insurance Provider: Receiving alerts from your health insurance provider about claims or services you don’t recognize.
  6. Unknown Accounts: Finding new health insurance accounts or medical records under your name that you didn’t create.
  7. Discrepancies in Your Explanation of Benefits (EOB): Your EOB statements list medical services you didn’t receive.
  8. Being Denied Insurance: Difficulty obtaining life or health insurance due to medical conditions listed in your records that you don’t have.
  9. Calls from Medical Providers: Receiving calls from doctors or medical facilities about appointments or follow-ups for treatments you never had.
  10. Unfamiliar Prescriptions: Notices about prescriptions being filled in your name that you did not authorize or receive.

How Can You Prevent Becoming a Victim of Medical ID Fraud?

Don’t let yourself become the next victim of medical ID theft. Here are a few steps you can take to protect yourself:

  1. Check for Health Care Breaches: Use a searchable database to find out if your health care information has been compromised.
  2. Secure Your Records: Store paper copies of medical records in a safe or lockbox to prevent unauthorized access. If your health care provider’s system is compromised, you’ll be glad you did.
  3. Shred Documents: Shred any documents with personal information before disposing of them.
  4. Monitor Your Medical Records: Regularly request and review your medical records for unfamiliar treatments, diagnoses, or other discrepancies.
  5. Review Insurance Bills: Carefully review EOB statements from your insurance provider for any services you didn’t receive. Report any unfamiliar charges to your insurer and to the credit bureaus at IdentityTheft.gov.
  6. Dispose of Prescription Labels: Remove labels from empty prescription bottles before discarding them, as they may contain information that could be used to steal your identity.
  7. Monitor Your Credit: Use AnnualCreditReport.com to get three free credit reports per year to keep an eye on any suspicious activity.

Health care will always be a critical service and, unfortunately, a prime target for hackers. Attacks on hospitals, doctors’ offices, and other medical facilities are likely to continue. It’s crucial to take proactive measures to protect yourself. We can help you assess your risk with our FREE Dark Web Scan. This technology quickly identifies if your information has been put up for sale on the dark web or if you’ve been a victim of a data breach. To book your Dark Web Scan, call us at 214-550-0550 or click here.

Roadmaps for Data Security and for Strategic Planning

Posted on by
Reply

Roadmaps for Data Security and for Strategic Planning

It is time you were encouraged to stop looking at the technology you use to run your business as just some reliable piece of invisible infrastructure that hums along in the background.

Instead, business owners should look at technology from a strategic perspective. What can technology do to support business in the future? How can new technology help your present business evolve and adapt to new market demands and customer expectations? For instance, AI is a new technology that may create serious disruption in many industries. Failure to think into the future could put a business at a disadvantage. Unfortunately, most small businesses face two challenges that make it difficult to incorporate new technology into their strategic plans.

  1. In-house staff focus more on maintaining existing technology – For many SMBs, in-house IT staff resources are limited. As a result, much of their time and attention must be focused on putting out fires and handling emergencies. Beyond that, day-to-day maintenance and support of your IT infrastructure is probably stretching them past the breaking point.

  2. Leadership expertise in SMBs is concentrated entirely on running the business and growing revenues. Very simply, SMB leadership’s skills are in their specific industry. Management needs to be focused on the product or service and driving revenues. The issues get back to “core competencies.” A business that gets distracted from its core competencies may damage its focus on quality and meeting customer expectations.

Because of these two challenges, SMBs tend to not integrate technology into long-term strategic planning. They simply don’t have the luxury of devoting resources to IT planning. There is a solution, however. An MSP has the depth and breadth of resources that you could never hope to build and manage internally. To do so would drain management focus and be financially unsupportable.

What can an MSP bring to a small business? Here are six areas where an MSP can help a small business act strategically and integrate technology into long-term growth plans.

Building a Technology Roadmap

At the heart of a technology roadmap is this question: “Can technology improve the delivery of products and services or improve qualitatively the nature of the product or service itself?” A technology roadmap works to develop a complete, concrete answer to this question. It is a long-term planning document that defines how and what technology should be incorporated into the growth of the business. Individual parts of a roadmap will address specific aspects of the company’s technology such as software development, infrastructure upgrades, digital transformation, and product innovation. A technology roadmap that includes product innovation is especially important. The roadmap may also include research and development initiatives.

Creating a Security Roadmap

A security roadmap is the result of a risk management analysis. By analyzing the vulnerabilities in your IT infrastructure, including cyber security threats, an MSP can create a security roadmap that identifies all the actions that need to be taken to fortify your IT infrastructure as much as possible. Like a technology roadmap, it is a specific plan for ensuring that your data, network hardware and software remains safe from cybercriminals. Data is critical to your business. It is proprietary and it is also very vulnerable to theft. A data breach can be a real threat to the viability of your business. The legal and reputational consequences can take down a small business. A security roadmap can include:

  • Determining what regulations govern your data (HIPAA, GDPR, FERPA, etc.)
  • Developing access protocols
  • Training employees about human vulnerabilities to cybercrimes, such a phishing
  • Creating effective backup procedures, which are a particularly important defense against ransomware attacks

The Hidden Risks of Taking Shortcuts in IT Security

Posted on by
Reply

A recent study by the National Cancer Institute in Maryland analyzed data from three significant US health studies, revealing a surprising statistic: people who took daily multivitamins had a 4% higher mortality rate than those who didn’t. This unexpected finding brings to mind a scene from the movie Grumpy Old Men, where a character, despite his unhealthy lifestyle, outlives many who followed strict health regimens. The takeaway? Shortcuts to achieving meaningful goals often lead to unintended consequences.

In various areas of life, including diet, we see that easy solutions can result in serious problems. For example, labels like “fat-free” or “sugar-free” might encourage people to overindulge, negating any potential benefits. The Atkins diet, which promises easy weight loss by cutting out carbs, has been linked to numerous health issues due to an unbalanced diet. Similarly, weight-loss drugs like Ozempic have led to serious health complications, reminiscent of the dangers posed by quick fixes like Fen-Phen in the 1990s.

In the IT world, shortcuts are equally dangerous. Many businesses try to meet compliance requirements or protect themselves from data breaches by taking the easiest, cheapest routes. It’s common to see companies relying on free antivirus or firewall software found through a quick online search, underestimating the risks involved. Small businesses often think they’re too insignificant to be targeted by cybercriminals, but in reality, these businesses are prime targets precisely because they tend to have weaker defenses.

Another common mistake is entrusting IT management to someone with basic tech knowledge but lacking professional expertise. When businesses eventually upgrade to professional IT services, they often discover numerous inefficiencies and vulnerabilities that had previously gone unnoticed. The problem isn’t the intent but the lack of necessary skills and resources, which significantly increases risk.

However, not all shortcuts are bad. Handing over IT responsibilities to an experienced managed services provider can be the ideal “easy button.” By partnering with professionals who understand your industry and its specific requirements, you can achieve compliance, security, and operational efficiency without the associated stress.

Choosing the right IT provider is crucial. History has shown us that even experts can be convincingly wrong, as evidenced by past medical practices like lobotomies or financial scams like Madoff’s Ponzi scheme. That’s why it’s essential to thoroughly vet potential IT partners, ask the right questions, and seek testimonials from other clients.

When selecting an IT provider to manage your network, take the decision seriously. You don’t need to know every technical detail, but it’s your responsibility to ask questions, request client testimonials, and hire someone trustworthy. Your company’s security, reputation, and future could be at stake if the wrong person mishandles your business. To help with this, I’ve created a FREE guide that outlines 16 essential questions you need to ask before letting anyone touch your network. It’s a valuable resource for every business owner.

If you’re ready to entrust your IT to a reliable team of experts, we’re here to help. Our team is ready to manage your network, allowing you to focus on growing your business while we focus on what we do best: protecting it. Check out our website for real client reviews!

To get started, give us a call at 214-550-0550 or click here to book your FREE Cyber Security Risk Assessment today.

An MSP can help you prepare your business for tomorrow’s market

Posted on by
Reply

An MSP can help you prepare your business for tomorrow’s market

Many small businesses tend to view an MSP as the local fire truck. Available when an emergency happens, they rush in, put out whatever tech fires broke out, and then leave. This is also known as the “break-fix” approach to technical support. However, an MSP can bring many types of value to a small business. In particular, an MSP can function as a strategic partner for a small business. Technology needs to be part of your long-term strategic planning. MSPs have the ability to devote energy to understanding emerging trends that can help your organization develop a “technology roadmap.” This is a long-term strategy document that outlines how and what technology should be used going forward. The roadmap takes a proactive view of technology as a strategic tool for the long-term growth of the business. Individual parts of a technology road map will address specific aspects of the company’s “technology” such as software development, infrastructure upgrades, digital transformation, and product innovation. A technology roadmap that includes product innovation is especially important. Questions to ask in this context would be “can technology improve the delivery of products and services, or improve qualitatively the nature of the product or service itself?” The roadmap may also include research and development initiatives. As part of C-suite plans to stay competitive and thrive in the market, leadership needs to understand what new technologies are available for future innovation.

Here are just a few examples of how an MSP’s specialized staff with expertise can help.

Software Development – Strategic IT should be evaluating the present software applications and addressing improvements and re-designs that will address potential customer demands.

Infrastructure Upgrades as the Business Grows – There are many examples, but a simple one is redundancy. As a business grows, it becomes increasingly important to address redundancy. The larger the business, the more complex the infrastructure becomes. It is important that businesses look throughout the infrastructure and identify the single points of failure that need to be addressed and developing real-time work arounds and disaster recovery plans is an increasingly complex task that requires significant resources and attention.

Digital Transformation – Digital transformation refers to taking tasks and using digital tools to improve efficiency and response. This can mean anything from moving from in-house servers to the cloud, using SaaS, creating online portals for sales and marketing, to just about anything you can imagine. A new example is the use of AI, especially machine learning which can be used to develop more effective inventory planning and offer more precise marketing responses to individual prospects.

Security Roadmaps – A security roadmap is similar to a technology roadmap, but with a very tight focus. Ensuring your data remains safe from cybercriminals, internal error, and software or hardware breakdowns is the goal of a security roadmap. Your data is critical to your business. It is proprietary and it is also very vulnerable to theft. A data breach can be a real threat to the viability of your business. The legal and reputational consequences can take down a small business. A security roadmap can include:

  • Determining what regulations govern your data (HIPAA, GDPR, FERPA, etc.)
  • Developing access protocols
  • Training employees about human vulnerabilities to cybercrimes, such a phishing
  • Creating effective backup procedures, which are particularly important defense against ransomware attacks

Data Management: Everyone knows that data is valuable. The basic business model of some of the largest IT companies hinges partly on the value of data for advertising. But for even the smallest business, significant amounts of data can now be collected. An MSP can help an SMB use that data to tighten inventory, for example. Three ways data helps your business succeed.

Marketing – Data tells you who is interested, when they’re interested, and in what they are interested. Data can tell you where each individual prospect sits in the sales funnel, so your marketing messages reach them exactly where they are. It can also track the performance of your online marketing initiatives.

Forecasting and Sales – Customer Relationship Management applications exist because of the data that can now be collected. They monitor sales efforts, nurture leads, and work to improve customer engagement.

In-house and Operations – Data can track all manner of things in your production of goods or services, identifying where resources are being spent in each step of the process. Data can also be used in scheduling and pricing, although these tools can have human resource and customer relations implications that need to be carefully considered.

In short, there are a lot of areas where technology can be used to not only run your business today but can propel your business forward. Technology that is viewed strategically, not just as a tool to get things done today, can drive revenues and help a SMB remain competitive as the market changes. An MSP has the deep experience and resources to understand your business and contribute to your strategic planning at the C-suite level without requiring the resources necessary to build it up from within.

Recent Cyber-Attacks Highlight the Urgency of Strong Cybersecurity for All Businesses

Posted on by
Reply

Imagine if the software your organization relies on to close deals and pay employees suddenly went down, and you had no idea when it would be fixed. Could you continue doing business? How much money would you lose? Unfortunately, in June, this scenario became a reality for over 15,000 US- and Canada-based car dealerships when two cyber-attacks targeted the popular industry software provider, CDK Global.

These attacks shut down sales, financing, and payroll systems for thousands of dealers, forcing them to either halt business or revert to old-fashioned pen-and-paper methods. This incident is a wake-up call for all small business owners, emphasizing the importance of robust cybersecurity measures.

What Happened?

The initial attack occurred on the evening of Tuesday, June 18. Once it was detected, CDK Global immediately took the system offline to investigate the issue. The system was back up and running the following day until a second incident occurred, leading the company to take the system offline again. It’s believed the system was brought back online prematurely, before all compromised areas were discovered, resulting in the second attack. Cybersecurity experts predict it could be weeks before the system is fully operational again.

While some businesses reverted to manual processes, this incident highlights the vulnerabilities that come with relying on digital systems. In our ever-advancing digital world, where most transactions are just a few clicks away, significant issues arise when systems go offline. Critical parts of the business process, such as completing transactions, managing payroll, and interacting with financial institutions, can come to a standstill. Until the systems are back online, many business operations cannot be fully completed, leading to delays and potential financial losses. Business owners know that there is no sale until the check clears the bank!

So, What’s Next?

CDK Global didn’t disclose the exact cause of the attack. Whether that was intentional or they are still unsure remains to be seen. Their security team will need to meticulously comb over every area of the business to determine exactly what was compromised. It’s often difficult for large companies to get the details about cyber-attacks 100% correct after the first review because they may not be able to determine the extent of an attack’s network penetration if there are multiple points of vulnerability.

In the meantime, businesses need to take a hard look at their systems for selling and operational continuity. Will they be prepared to continue doing business if and when this happens again?

This incident should serve as a wake-up call for all business leaders. If you don’t have a business recovery and continuity plan in place, you’re putting yourself at risk. And if you do, you need to ask yourself if it is high-quality, tested often, and able to handle a large-scale attack where multiple operational systems are disabled. If the answer is no, it’s time to do something about it.

What You Can Do

We offer a FREE Security Risk Assessment that will achieve two important things:

Analyze Your Network for Vulnerabilities: We’ll show you if and where an attack can occur, and offer solutions to patch vulnerabilities so you’re not setting yourself up to be the next cyber-attack victim.

Determine a Continuity or Recovery Plan: Cybersecurity is an essential and necessary element of doing business, but even the most robust security solutions are not 100% foolproof. This means you must have a plan to bounce back and continue doing business if something should happen to your network or to a third-party piece of software you rely on, like CDK.

To get started, call our office at 214-550-0550 or click here to book your FREE Security Risk Assessment now.