Author Archives: John Neibel

Is Your Social Security Number Leaked? Here’s How To Find Out And What To Do Next

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By now, there’s a good chance your Social Security number (SSN)—one of the most critical pieces of personal data—has made its way onto the dark web. Major breaches at companies, government agencies, and even healthcare providers have left millions of SSNs exposed, circulating among cybercriminals.

It’s a scary thought, but is it as serious as it sounds?
Spoiler alert: Yes, it is. Here’s why a compromised SSN can cause chaos, how to find out if yours has been exposed, and what steps you should take if it has.

Why a Leaked Social Security Number Is a Big Deal

Your SSN serves as a key identifier in the U.S. With just this number, hackers can unlock access to your financial and personal information, enabling them to:

  • Impersonate you.
  • Take out loans in your name.
  • Access sensitive accounts.

The worst part? Even if you don’t see immediate impacts, criminals may hold onto your SSN for years, waiting for the perfect opportunity to use it.

What Happens When Someone Gets Your Social Security Number

If your SSN falls into the wrong hands, you could face:

  • Identity Theft: Hackers might open credit accounts, take out loans, or file false tax returns under your name.
  • Employment Fraud: Someone could use your SSN to get a job, potentially leaving you with unexpected tax liabilities.
  • Medical Fraud: Fraudsters may use your SSN for healthcare services, creating false medical records that can complicate your future care.

Take the infamous 2017 Equifax breach as an example. The SSNs and personal data of 147 million people were exposed, leading to a wave of fraudulent credit applications, false tax returns, and ongoing financial problems for victims.

Signs Your Social Security Number May Be Stolen

How do you know if your SSN has been compromised? Watch out for these red flags:

  • Unexpected Mail: You receive credit card offers, debt collection notices, or bills for accounts you never opened.
  • Credit Report Surprises: Unfamiliar accounts or inquiries show up on your credit report.
  • Tax Return Issues: The IRS notifies you about multiple tax returns filed under your name or denies a refund you expected.
  • Unfamiliar Medical Bills: Medical services or records you don’t recognize appear.

How to Check if Your SSN Was Leaked

If you’re worried about your SSN or just want to be proactive, here’s what you can do:

  1. Monitor Your Credit Report
    You can get a free annual credit report from each major bureau (Experian, TransUnion, Equifax). Regularly check for unfamiliar accounts or suspicious activity.
  2. Use Identity Theft Protection Services
    Tools like Experian IdentityWorks or LifeLock can alert you to suspicious use of your SSN. While they can’t prevent identity theft, they help you respond quickly.
  3. Freeze Your Credit
    A credit freeze prevents anyone from opening new accounts in your name without your authorization. This service is free through all three credit bureaus.
  4. Sign Up for SSN Alerts
    The Social Security Administration offers alerts for specific activity, such as changes to your account.

What to Do If Your Social Security Number Is Leaked

If your SSN has been compromised, take these steps immediately:

  1. File a Report with the FTC
    Visit IdentityTheft.gov to file a report. You’ll get a personalized recovery plan to help you address the issue.
  2. Contact Credit Bureaus
    Place a fraud alert on your credit report. This ensures lenders will verify your identity before issuing credit.
  3. Freeze Your Credit
    If you haven’t already, lock down your credit report to prevent new account openings.
  4. File a Police Report
    If the theft involves financial loss or other criminal activity, file a report with your local police department.
  5. Notify Financial Institutions
    Alert your bank and any other institutions where you hold accounts. They can monitor for unauthorized activity.

Protecting Your Business from SSN Leaks

For small and medium-sized businesses, safeguarding Social Security numbers and other personal data is essential to avoid legal, financial, and reputational risks. A compromised SSN can expose employees and clients to fraud while creating security vulnerabilities for your business.

Cybersecurity best practices for businesses include:

  • Data Encryption: Protect sensitive data at rest and in transit.
  • Network Security: Regularly update firewalls, antivirus software, and network configurations.
  • Employee Education: Train staff on recognizing phishing attempts and handling sensitive data securely.

Want to secure your business against identity theft and data breaches?
Our cybersecurity team can help. Schedule a FREE Security Risk Assessment today to protect your business from costly cyberthreats.

Stay proactive. Safeguard your SSN and your business against the growing tide of cybercrime.

Maximizing Workplace Productivity: The Power of a Year-End Tech Refresh

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As the year comes to a close, it’s the perfect opportunity to reflect on how well your technology is supporting your business goals. Outdated or inefficient systems can hold your team back, but a strategic tech refresh can set you up for success in the New Year. From boosting efficiency to enhancing collaboration, here are seven tech strategies to maximize workplace productivity.

1. Automate and Simplify Repetitive Tasks

Repetitive tasks take up valuable time and energy. Tools like workflow automation and robotic process automation (RPA) can handle routine activities such as data entry, scheduling, and reporting with speed and precision. This frees up your team to focus on higher-value work, reducing errors and boosting job satisfaction.

Year-End Action:

  • Identify repetitive tasks and explore automation tools to streamline operations.
  • Assess the ROI of automation in terms of time saved and efficiency gained.

Security Tip:
Ensure automation tools adhere to strict security protocols. Choose providers that comply with data protection regulations like GDPR or CCPA and offer encryption to safeguard sensitive information.

2. Upgrade Communication and Collaboration Tools

Modern communication tools can transform how teams work together, enabling seamless file-sharing, real-time updates, and effortless collaboration across locations. Platforms like video conferencing software and project management tools are essential for keeping everyone aligned and productive.

Year-End Action:

  • Review your existing collaboration tools and upgrade to solutions with better integration and user-friendly features.

Security Tip:
Prioritize tools with robust security measures like end-to-end encryption and multifactor authentication. Educate your team on secure file-sharing practices to minimize risks.

3. Use Data Analytics for Smarter Decisions

Data analytics tools help you unlock insights into your operations, customer behavior, and market trends. By making data-driven decisions, you can allocate resources more effectively and drive productivity gains.

Year-End Action:

  • Evaluate whether your current analytics tools meet your business goals. Consider upgrading to platforms that offer deeper insights or greater scalability.

Security Tip:
Protect sensitive data handled by analytics tools with encryption and secure storage. Limit dashboard access to authorized personnel and conduct periodic access audits.

4. Support Remote and Hybrid Work

Flexible work options have become essential for attracting talent and boosting productivity. Remote work eliminates commute times and allows employees to create environments that suit their needs, improving overall efficiency.

Year-End Action:

  • Assess your remote work infrastructure, including VPNs, secure cloud storage, and collaboration tools.

Security Tip:
Implement strong security measures for remote work, such as enforcing VPN use, strengthening password policies, and deploying endpoint protection to secure remote devices.

5. Optimize Project Management Tools

Effective project management keeps teams organized and ensures tasks are completed on time. Tools with features like task tracking, deadline notifications, and progress dashboards help streamline workflows and improve accountability.

Year-End Action:

  • Audit your project management software for gaps. Upgrade to solutions that better align with your team’s needs.

Security Tip:
Protect sensitive project data with encryption and role-based access controls. Regularly review access permissions and adjust them as necessary.

6. Invest in Employee Training and Development

A well-trained team is a productive one. Online training platforms and learning management systems (LMS) provide flexible, effective ways to upskill your workforce. Continuous learning not only improves efficiency but also empowers employees to tackle new challenges.

Year-End Action:

  • Review your training programs and add resources to keep your team’s skills sharp.

Security Tip:
Incorporate cybersecurity training into your development programs. Teach employees to identify phishing scams, practice secure password management, and recognize potential threats.

7. Strengthen Cybersecurity Measures

Productivity depends on secure systems. Cybersecurity solutions protect your business from data breaches and downtime, giving employees confidence that their tools are reliable and safe to use.

Year-End Action:

  • Audit your current cybersecurity framework and address any vulnerabilities. Upgrade firewalls, endpoint protection, and data backup solutions as needed.

Security Tip:
Adopt proactive measures like regular security assessments, patch updates, and multi-layered defenses to stay ahead of evolving threats.

Start the New Year Strong with a Tech Refresh

A year-end tech refresh is your chance to eliminate inefficiencies, support your team, and future-proof your business. Whether you’re automating processes, enhancing collaboration tools, or boosting your cybersecurity, the right technology can transform your workplace productivity.

Need help planning your tech strategy? Our IT experts can guide you in choosing the best tools, optimizing your systems, and securing your network. Let’s kick off the New Year with technology that empowers your team.

Schedule a 15-Minute Discovery Call today and start 2025 on the right foot! Click here or call us at 214-550-0550 to get started.

2025 Cybersecurity Predictions: What Co-Managed IT Teams Need to Know

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Cyberthreats are advancing at an unprecedented rate, turning yesterday’s science fiction into today’s reality. From AI-powered cyber-attacks to quantum computing breakthroughs, 2025 promises both incredible innovation and alarming new risks. Here’s what small and medium-sized businesses (SMBs) should prepare for in the coming year—and how to stay ahead of the curve.

1. AI-Driven Attacks: Smarter, Faster, and More Elusive

Artificial intelligence (AI) has become a game-changer for cybercriminals. Hackers are leveraging AI to automate and enhance their attacks, creating hyper-targeted phishing emails, self-evolving malware, and attack patterns that outpace traditional defenses.

How to Prepare:

  • Invest in cybersecurity tools that use machine learning to identify and stop AI-driven threats.
  • Train employees to spot AI-enhanced phishing emails, which are often highly personalized and convincing.
  • Combine technology with human vigilance for a proactive approach to defending against AI-powered cyberattacks.

2. Quantum Computing: A Looming Threat to Encryption

Quantum computing is making rapid strides, and by 2025, it could begin to undermine the encryption standards we rely on today. Unlike classical computers, quantum computers use qubits to perform complex calculations at unprecedented speeds, potentially cracking even the strongest encryption algorithms.

How to Prepare:

  • Start exploring quantum-resistant encryption technologies to future-proof your business.
  • Work with IT providers to create a roadmap for transitioning to post-quantum cryptography.
  • Monitor advancements in quantum computing to stay informed about its implications for data security.

3. Social Media Exploitation and Deepfakes: Rising Misinformation Threats

Social media remains a hotbed for cybercrime. In 2025, expect an increase in the use of deepfakes—fake but convincing video and audio content—to manipulate trust and execute social-engineering attacks. Cybercriminals will also exploit social media to spread misinformation and deceive businesses.

How to Prepare:

  • Foster a culture of skepticism and verification within your organization.
  • Train employees to recognize deepfake technology and validate unexpected requests, even if they appear legitimate.
  • Use multi-factor authentication and other verification tools to confirm identities during critical transactions or communications.

4. Ransomware Evolves: The Era of Double Extortion

Ransomware attacks are no longer just about locking down data. In 2025, double extortion will be the norm—hackers not only encrypt data but also threaten to expose sensitive information if the ransom isn’t paid. Critical sectors like healthcare, infrastructure, and supply chains are particularly at risk.

How to Prepare:

  • Develop a robust incident-response plan with clear steps for ransomware recovery.
  • Implement secure, off-network backups and test them regularly to ensure quick recovery.
  • Invest in threat detection tools that identify ransomware attempts before they cause damage.

5. Regulatory Changes: Compliance Is Non-Negotiable

As cyberthreats grow, so do government regulations. By 2025, businesses will face stricter rules for data protection, privacy, and incident response. Non-compliance can lead to significant fines and reputational damage, particularly for SMBs operating across multiple jurisdictions.

How to Prepare:

  • Designate a compliance officer or partner with an IT consultant to track regulatory changes.
  • Integrate compliance measures into your cybersecurity strategy, ensuring all policies and procedures meet legal requirements.
  • Conduct regular audits to stay ahead of compliance issues and bolster your overall security posture.

Conclusion: Stay Ahead of 2025’s Cybersecurity Challenges

Cyberthreats are advancing, but so are the tools and strategies to combat them. By proactively addressing the risks posed by AI-driven attacks, quantum computing, ransomware, and more, SMBs can stay protected and resilient.

Start preparing today:

  • Invest in AI-powered defenses.
  • Explore quantum-resistant encryption options.
  • Train your team to recognize new threats like deepfakes and social engineering scams.
  • Strengthen your ransomware recovery and compliance efforts.

Concerned about your cybersecurity readiness? Contact us for a FREE Security Risk Assessment to evaluate your current defenses and develop a plan for the future. Call 214-550-0550 or click here to schedule your assessment today!

AI: Can you avoid the risks it carries?

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AI: Can you avoid the risks it carries?

Are there risks to AI? Absolutely! There are end-of-the-world predictions about the use of AI. For a business, many of the risks are a bit less extreme, but they are also very real. For example, in the area of content creation. There are a variety of risks that you open yourself up to. One of the key ones is the trustworthiness of the content created. You expect generative AI to create an accurate explanation or description of a topic, event, thing, or idea, However, can you, in fact, completely rely on that? The answer is probably a qualified no. The level of “qualified” depends on a variety of factors. Your AI generated content is only as good as its sources, and that can create real questions for readers. Also, an organization using AI to create any type of video, text, image, or audio content needs to be concerned that it may include proprietary information that you need permission to use. This means material created by generative AI could suddenly veer off into copyright infringement.

AI is also being used in areas such as recruitment. However, there has been research suggesting that bias can sneak into AI decisions as a result of the source data the tools are using. Bias is a concern not limited to the one example of recruitment. It can have consequences in areas where AI is making marketing decisions, and can taint medical and legal recommendations AI might provide. As a result, AI cannot go “unmonitored.” Review by humans and other tools is a best practice that is needed to improve accuracy and trustworthiness. This, in turn, may cut into the efficiencies that are perceived to be created by AI. Also, a lot of AI–Chat GPT to just take one example–isn’t going to necessarily incorporate consideration of regulation and compliance requirements. Many countries, individual States in the US, and US federal agencies are implementing data security regulations that are designed to protect the Personal Information of individuals. In many cases violations include civil penalties. In the case of the European Union’s General Data Protection Regulation, fines are significant.

Finally, if you are considering stepping into AI, your MSP can provide guidance. Our recent list bears repeating: Eight ways an MSP can help you approach an AI solution.

Step one: Assess potential uses of AI. Your MSP should have a solid understanding of your entire business and how AI might contribute. They can help you start with small steps and move from there.

Step two: Understand your KPIs and organizational goals, from the top down. Before jumping off and adopting AI just because it is there, evaluate your KPI’s. Where do you perceive you need a boost?

Step three: Propose a possible range of AI solutions. An MSP will be knowledgeable about the variety of applications out there and lead you to select those most appropriate for your goals. Remember, they should be directed toward assisting KPI improvement.

Step four: Estimate the solution’s ROI. Remember, measurement is important. And you can not do everything. So identify each potential AI solution’s ROI. As mentioned above, AI isn’t just a trendy tool to adopt just “because.”

Step five: Ensure compliance: For example HIPAA, PCI. HITRUST. ISO27001, SOC1, SOC2 or similar legal and industrial standards. AI is a powerful and potentially intrusive tool. Compliance is critical.

Step six: Implement the solution. An MSP can implement the solution for you. Most business owners do not have the resources available for what can be a time-intensive project.

Step seven : Manage tool-related risks. As noted, there are best practices available. Monitor to ensure your outcomes with AI are accurate, trustworthy, defensible, transparent and meet regulations.

Cyber Insurance for Small Businesses: Why It’s Essential and How to Get Covered in 2025

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In today’s digital landscape, cyber threats are no longer just a concern for large corporations. Small and medium-sized businesses (SMBs) are increasingly targeted by cybercriminals, who exploit weaker defenses to wreak havoc. With the average cost of a data breach exceeding $4 million (IBM), the stakes are higher than ever. For SMBs, a single cyber incident could be financially catastrophic.

This is where cyber insurance comes in. It not only helps mitigate the financial burden of cyberattacks but also supports your business in recovering and staying operational. Let’s explore what cyber insurance entails, why it’s a must-have, and how to prepare for coverage in 2025.

What Is Cyber Insurance?

Cyber insurance is a specialized policy designed to cover the financial losses and disruptions caused by cyber incidents, such as data breaches, ransomware attacks, and other malicious activities. For SMBs, this safety net can help cover critical expenses, including:

  • Notification Costs: Informing customers about breaches.
  • Data Recovery: Paying for IT services to restore lost or compromised data.
  • Legal Fees: Covering lawsuits or regulatory fines stemming from the incident.
  • Business Interruption: Compensating for lost income during downtime.
  • Reputation Management: Assisting with public relations and customer communication post-incident.
  • Credit Monitoring Services: Offering support for affected customers.
  • Ransom Payments: Depending on your policy, it may cover certain ransom demands.

Cyber insurance typically includes first-party coverage (direct losses to your business) and third-party coverage (claims from customers, vendors, or partners affected by the attack). Think of it as your financial safety net for navigating the fallout of cyber risks.

Why Your Business Needs Cyber Insurance

While cyber insurance isn’t legally required, it’s quickly becoming indispensable for businesses of all sizes due to the growing cost and frequency of cyberattacks. Here’s why SMBs, in particular, are at risk:

  • Phishing Scams: These attacks trick employees into revealing sensitive data. Without proper training, even tech-savvy teams can fall victim.
  • Ransomware: Hackers lock files and demand payment to release them. SMBs often struggle to recover, especially when paying the ransom doesn’t guarantee data restoration.
  • Regulatory Fines: Mishandling customer data can lead to hefty fines, especially in regulated industries like healthcare or finance.

Strong cybersecurity practices are essential, but they aren’t foolproof. Cyber insurance fills the gap, ensuring your business can withstand and recover from an attack.

How to Qualify for Cyber Insurance in 2025

Insurance providers are increasingly selective about issuing cyber policies. To qualify, your business must demonstrate a commitment to robust cybersecurity practices. Here are key requirements:

1. Security Baselines

  • Tools: Firewalls, antivirus software, and multifactor authentication (MFA) are mandatory.
  • Compliance: Insurers may deny coverage or claims if these measures aren’t in place.

2. Employee Training

  • Employee mistakes are a leading cause of breaches.
  • Insurers often require proof of cybersecurity training, such as phishing simulations and password management workshops.

3. Incident Response and Recovery Plans

  • A detailed plan for handling incidents (e.g., containing breaches, notifying stakeholders, restoring operations) signals preparedness to insurers.

4. Routine Security Audits

  • Regularly assess your systems for vulnerabilities to stay ahead of threats.
  • Annual audits or penetration tests may be required.

5. Identity and Access Management (IAM)

  • Limit access to sensitive data based on employee roles.
  • Use real-time monitoring and strict authentication processes like MFA.

6. Documented Policies

  • Formalize your data protection, password management, and access control policies.
  • Clear guidelines for employees create a culture of security.

Other considerations include having secure backups, implementing data classification, and enforcing encryption standards. Meeting these requirements not only qualifies you for coverage but also strengthens your business’s overall resilience.

Conclusion: Secure Your Business With Confidence

Cyberthreats are no longer a question of “if” but “when.” Cyber insurance is a critical tool for protecting your business from financial devastation when attacks happen. By meeting coverage requirements, you not only secure a policy but also fortify your business against evolving threats.

Need help preparing for cyber insurance? Contact us for a FREE Security Risk Assessment. Our experts will evaluate your current setup, identify gaps, and guide you in building a stronger cybersecurity foundation.

👉 Click here or call 214-550-0550 to schedule your assessment today.

AI Is All Around Us

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AI Is All Around Us

IT seems it is virtually impossible to avoid hearing about Artificial Intelligence (AI). Ever since ChatGPT hit the market, AI has become a never ending source of news, articles, advertisements, and lots of gloom. Artificial intelligence isn’t exactly new–the term goes back to the mid-1950s. Artificial Intelligence is a broad term and encompasses a few different subsets of processes. Generally, it refers to machines or computers doing things that we consider a skill limited to human intelligence. What has caught the public eye is what is labeled “generative AI”. Generative AI (e.g ChatGPT) refers to the AI tools that can create content, music, images, code and voice. One of the reasons generative AI is so widespread in its applications is that it doesn’t require coding skills for a layperson to use it, instead the user can instruct the tool to create content by using natural language.

Questions about generative AI

The media has certainly been filled with concern about AI and has raised many questions about areas where we potentially interact with it. How do we know the content we are reading is accurate and can be trusted to have come from reliable sources that have been vetted for accuracy? Can it be used to create misleading information that could misdirect our understanding of social, political, cultural, legal and other issues that affect the well-being of society? Others worry it could displace whole sectors of human labor. These are heavy questions best left to another venue of discussion.

Where is the average person interacting with AI?

We interact with artificial intelligence everyday in places we probably never give much thought. Those recommendations for purchases that you see on every shopping website you visit? That is done by a form of AI known as machine learning. Your thermostat that turns the heat up and down by learning when you usually leave the house? The refrigerator that makes your shopping list? Those are both examples of machine learning as well.

If you use a Managed Service Provider or a Managed Security Services Provider, AI is a new line of higher quality defense against cybercrime that they may be using to protect you. One of the greatest risks a business faces is a breach of its data by cybercriminals: malware, ransomware, et.al. and the tricks being used keep increasing in sophistication. Ransomware is particularly insidious. It can seize your data and hold it hostage for a ransom of currency, crypto or traditional. Once attacked there are very few alternatives to submitting to the ransom request. AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. (This has to do with the benefits of economies of scale.) AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they affect your business.

6 Ways Your Phone Is Tracking You (And How to Stop It)

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Ever mentioned a product in passing and then noticed ads for it popping up on your social media feed? If that’s concerning, the fact that your phone is likely tracking your every move should be even more alarming. From location tracking to monitoring your online activity, your phone gathers data through multiple channels.

Luckily, there are ways to protect yourself. Today, we’ll cover the top six ways your phone tracks you, why this tracking is risky, and how to disable it.

Why Is Phone Tracking Dangerous?

Tracking data is valuable to marketers who use it to show you local and interest-based ads. While this may seem harmless, your data can also attract cybercriminals. Here’s why phone tracking should be taken seriously:

  1. Privacy Invasion: Apps and websites collect data on your habits and whereabouts, often without your full understanding. This can lead to targeted advertising, data harvesting, or even tracking by malicious actors.
  2. Identity Theft and Fraud: If hackers access your location data, they can use it to build a profile for identity theft, fraud, or unauthorized account access.
  3. Physical Security Risks: Real-time location data can expose you to physical risks. Criminals could exploit this information to track your movements, predict routines, or locate you at vulnerable moments.

6 Ways Your Phone Tracks You and How to Turn It Off

1. Location Services

Your phone’s GPS logs your whereabouts in real time, analyzing your frequent locations to predict where you live, work, and visit often. While useful for navigation, constant tracking makes you vulnerable to privacy invasion.

How to turn it off:

  • iPhone: Go to Settings > Privacy & Security > Location Services. Toggle off or manage app-specific permissions. In System Services, select Significant Locations to view and clear location history.
  • Android: Go to Settings > Location > App Permissions. Disable location tracking for specific apps or turn off Use Location entirely. To delete your location history, select Delete Location History.

2. App Permissions

Many apps request access to contacts, camera, microphone, and photos, which allows them to track you even when you aren’t actively using the app.

How to turn it off:

  • iPhone: Go to Settings > Privacy & Security and review permissions under Camera, Microphone, and Contacts.
  • Android: Go to Settings > Apps > Permissions to control which apps have access to sensitive data.

3. Wi-Fi and Bluetooth Connections

Your phone’s continuous scanning for Wi-Fi and Bluetooth networks can allow third parties to track your location based on nearby networks and devices.

How to turn it off:

  • iPhone: Swipe down from the top-right corner to toggle off Wi-Fi and Bluetooth, or go to Settings for full control.
  • Android: Go to Settings > Location > Wi-Fi & Bluetooth Scanning and disable these options.

4. Browsing Activity

Your browsing history and search data are collected by websites and apps to build a profile of your interests for targeted advertising.

How to turn it off:

  • iPhone & Android: Use private or incognito mode in your browser. In Google Chrome, go to Settings > Privacy & Security and turn off Web & App Activity. Regularly clear browsing history and cookies for added privacy.

5. Ad Tracking

Your phone assigns a unique advertising ID to track your activity across apps and websites, giving advertisers insight into your interests.

How to turn it off:

  • iPhone: Go to Settings > Privacy & Security > Tracking to disable Allow Apps to Request to Track. Also, under Apple Advertising, disable personalized ads.
  • Android: Go to Settings > Privacy > Ads, then select Opt Out of Ads Personalization.

6. Social Media and Search Engines

Platforms like Facebook, Instagram, and Google use your search and interaction data to create detailed profiles, serving ads and content recommendations based on your behavior.

How to turn it off:

  • Social Media: Go to each platform’s settings (e.g., Facebook > Settings & Privacy > Privacy Shortcuts) to review data collection and ad preferences.
  • Google: Go to Google Account > Data & Privacy > Web & App Activity to adjust tracking settings.

Why Privacy Matters for Business Owners

For business owners, safeguarding personal privacy is as essential as securing company data. The same tracking mechanisms on your phone can expose your business activities, customer interactions, and sensitive information to cyber risks. By adjusting your privacy settings, you protect both yourself and your business from data breaches, identity theft, and targeted cyber-attacks.

If you’re concerned about your business’s security, we offer a FREE Security Risk Assessment to help identify vulnerabilities and develop custom solutions to keep your operations safe. Call us at 214-550-0550 or click here to schedule your assessment.

AI: Of any value to an SMB?

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AI: Of any value to an SMB?

Artificial Intelligence (AI) has been all the media rage in the past year. Specifically, it isn’t AI in general, but a specific category of AI known as generative AI. This AI is capable of creating content, such as text, images, audio and similar data. Examples of generative AI tools can create content, music, image code, and voice. What this can include are documents that are used for marketing and other content on websites, as well as images, video, and audio. What made generative AI more widespread are the tools that use natural language to utilize them. It doesn’t necessarily require expertise in coding anymore. The generative AI tool that hit the news and has everyone curious about this development is ChatGPT. This allows any user to create conversations, answer text, and similar “written responses.” ChatGPT and similar tools are available to almost anyone.

Of course if you follow the news, there is much excitement about the potential of generative AI. It may be used to facilitate faster customer service, help attorneys evaluate large quantities of legal documents and propose new approaches to cases, medical professionals diagnose, and on and on. It also raises lots of concerns. How does one know that the content created by generative AI is accurate and can be trusted? For instance, can it be used to create misleading information, such as deceptive statements that could alter someone’s understanding of a political, cultural or medical issue. And there are others who worry it could displace whole categories of human workers, but that question isn’t our worry here.

One way you can leverage AI for your benefit is through your Managed Service Provider. Many industries can benefit from the judicious use of AI, such as legal, medical, architectural design, etc. and the IT world is no exception. In particular, AI may be another line of defense in cyber security. Clearly, one of the greatest risks any business faces is cybercrime. Malware, data breaches, ransomware–they all are a business-owner’s nightmare. Ransomware can hold your data hostage. Once attacked, there are very few alternatives to submitting to the ransom request unless you have solid, uncorrupted backups.

AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. This has to do with the benefits of economies of scale. AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they become business effecting.

One way a small business can utilize AI is marketing and sales. A lot of an SMB’s digital marketing tasks can be time-consuming and easily automated. Drip email campaigns, website visitor tracking, understanding where each customer exists in the sales funnel at any given moment, and other digital tools that increase customer engagement and drive sales are an excellent introduction to AI as a marketing tool. These tools both free up sales and marketing staff for other more complex tasks and improve customer engagement. These tools can be easily deployed by SMBs and are an excellent introduction to AI. Talk to a trusted MSP for guidance. You don’t have to go it alone.

5 Options If Your Windows 10 PC FAILS The Windows 11 Compatibility Test

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As you may know, Windows 10 will reach its end of life on October 14, 2025. After this date, Microsoft will stop providing free security and non-security updates as well as technical support for this version. While your Windows 10 PC will still function, it will no longer receive support to keep it secure and up-to-date.

If you’ve tried to upgrade to Windows 11 but your PC didn’t pass the compatibility check, don’t worry – there are still options available.

1. Ignore the End-of-Support Deadline

While this isn’t recommended, it’s technically an option. Without Windows 10 updates, your PC will lack critical security protections, leaving it vulnerable to cyber threats and viruses. In addition, the absence of technical and performance updates may lead to other issues affecting your device’s efficiency and functionality.

2. Switch to Linux

If you’re tech-savvy and not ready to replace your PC, switching from Windows to Linux could be an alternative. Linux is a robust operating system that is free and widely supported. However, be prepared for a learning curve, as transitioning to Linux often requires reconfiguring your applications and workflows. Consider this option only if you’re ready to manage potential compatibility challenges.

3. Upgrade Using a Technical Workaround

For those determined to install Windows 11 on a non-compatible PC, a workaround may be available. As outlined by ZDNet, a registry edit can allow some unsupported PCs to run Windows 11. This process requires activating Secure Boot and the Trusted Platform Module (TPM) on your device. Be aware that Microsoft may still display a warning about compatibility, advising that unsupported devices may not receive regular updates or warranty coverage. However, this option may be worth considering for tech enthusiasts willing to take the risk.

4. Opt for Windows 10 Extended Security Updates (ESUs)

Microsoft announced in December 2023 that they will offer Extended Security Updates (ESUs) for Windows 10 users through a paid subscription for up to three additional years. Here are a few key details:

  • The cost for business users starts at $61 for the first year, doubles to $122 in year two, and reaches $244 in the third year, totaling $427 over three years.
  • Educators receive discounted pricing, starting at just $1 in year one, doubling each year thereafter.
  • These ESUs do not include technical support, so users will need to solve any issues independently.

This option is designed as a temporary measure to encourage upgrading, not as a long-term fix.

5. Purchase a New, Windows 11-Compatible PC

If your device is outdated, investing in a new Windows 11-compatible PC may be the best choice. New computers offer improved performance, stronger security, and enhanced productivity tools. Be sure to back up all your data before making the switch to avoid data loss.

Take Action Now

Don’t wait until the last minute. October 2025 is closer than it seems, and planning ahead will ensure you avoid rushed decisions. If you’d like guidance in selecting the best option for your needs, our team of experts is here to help. Whether you decide to upgrade, switch operating systems, or buy new hardware, we’ll make the process as seamless as possible.

To get started, call us at 214-550-0550 or click here to book a consultation.

The Rising Threat of Cybercrime in 2024: Major Data Breaches and What They Mean for Your Business

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2024 has been a turbulent year for cybersecurity, with major data breaches making headlines and costing businesses millions. From healthcare organizations to major tech companies, no industry is immune to these risks. But what about small to midsize businesses (SMBs)? The truth is, the same vulnerabilities apply, and the consequences of not addressing them can be severe.

Here’s a recap of five major breaches in 2024 and tips on how your business can stay protected.

1. National Public Data

Earlier this year, a hacking group claimed to have accessed 2.7 billion personal records from a public data-brokering site. This data includes sensitive information such as Social Security numbers and addresses. Some of the data has already been circulated on the dark web, although experts are still verifying its accuracy. With such a high volume of exposed data, the takeaway for everyone is clear: monitoring financial and online accounts is critical. A proactive step is to freeze your credit, which provides some defense against identity theft, unfreezing only when needed for new applications.

2. Ticketmaster

In a high-profile breach, Ticketmaster saw the personal and financial data of over 560 million customers compromised. This breach exposed security gaps within Ticketmaster’s system, and numerous victims reported cases of unauthorized transactions and identity theft. It also added to legal issues for Ticketmaster’s parent company, Live Nation. The incident highlights the importance of secure data practices and regular monitoring for suspicious activity, even when using services that feel routine.

3. Change Healthcare

In February, Change Healthcare suffered a ransomware attack that compromised the data of over 145 million individuals. This massive breach impacted patient information, including names, Social Security numbers, and medical records. With healthcare data becoming increasingly valuable, this breach serves as a reminder to all industries of the importance of regularly updating cybersecurity strategies to defend against evolving threats.

4. AT&T

In March, AT&T experienced a breach affecting around 73 million customers, with sensitive data—including Social Security numbers and account details—leaked. This data dated back as far as 2019 and was discovered on the dark web earlier this year. This breach highlights the risks of legacy data remaining unsecured, emphasizing the importance of periodic data audits and secure data management practices.

5. Dell

In May, Dell encountered a significant breach when a hacker known as Menelik used a brute-force attack to access a reseller’s client portal, exposing 49 million records. This incident raised questions about Dell’s security protocols and underscored the need for stronger access controls and monitoring systems. It also serves as a wake-up call for companies with complex vendor networks to ensure all partners adhere to rigorous cybersecurity standards.

What Can You Do to Protect Yourself?

Even if your business doesn’t have millions of customers, you’re still at risk. Cybercriminals are increasingly targeting SMBs, often because smaller companies may lack the same security resources as larger enterprises. A breach could cost your business heavily in downtime, lost data, and reputational damage.

Here are some key steps:

  1. Strengthen Network Security: Implement robust security measures, including firewalls and regular network monitoring.
  2. Employee Training: Train staff on password security, phishing awareness, and safe online practices.
  3. Data Management: Conduct regular audits and securely dispose of outdated records.

Secure Your Business with a FREE Security Risk Assessment

If these breaches have you rethinking your security, that’s a good thing. The best defense is proactive action. We’re offering a FREE Security Risk Assessment to help identify your network’s vulnerabilities. Our cybersecurity experts will assess your system, recommend critical updates, and ensure you’re safeguarded against potential threats.

Don’t wait until your business is on the line—take control of your cybersecurity today! Schedule your FREE Security Risk Assessment now by clicking here or call our office at 214-550-0550.