Employee training will form a big part of the cybersecurity initiative that you will take on as an organization. You need to train your employees to identify and respond correctly to cyberthreats. Here are some employee training best practices that you can make a part of your cybersecurity training program.
Create an IT policy handbook Make sure you have a handbook of your IT policy that you share with every new employee, regardless of their position in the company. This IT policy handbook must be provided to everyone–right from the CEO to the newest intern in your organization. Also, ensure this handbook is consistently updated. IT is evolving at great speed and your handbook must keep up
Make cybersecurity training a part of your official training initiatives Cybersecurity training should be a part of your corporate training initiatives for all new employees. You can also conduct refresher sessions once in a while to ensure your existing employees are up-to-date on the latest cyberthreats. At the end of the training session, conduct tests, mock drills, certification exams. Good training includes assessment. Provide follow up training for those who need it. This strong emphasis on training will ensure your employees take cybersecurity seriously.
Day zero alerts As discussed, the cybercrime landscape is constantly evolving. Every day, cybercriminals are finding new vulnerabilities to exploit, and new methods to steal your data or to hack into your system. Day zero alerts are a great way to keep your employees updated. Has a new security threat been discovered or an important plug-in released for the optimal functioning of a browser? Send an email to everyone spelling out clearly what the threat is and what they can do to mitigate it. Then, follow up to verify they took the necessary steps.
Transparency
Let your employees know who to contact in the event of any IT related challenges. This is important because someone troubleshooting on the internet for a solution to something as simple as a zipping up a file could end up downloading malware accidentally.
Considering the serious ramifications brought on by cybercrime attacks, it makes sense for organizations to strengthen their first line of defense against cybercriminals–their own employees.
Formulating strong IT policies and laying down the best practices for your staff to follow is one of the best ways to prevent your business from becoming a victim of cybercrime. In this blog, we explore the various areas your IT policy should ideally cover.
Passwords: Your IT policy should cover
Rules regarding password setting
Password best practices
The implications of password sharing
Corrective actions that will be taken in the event the password policy is not followed
Personal devices
Rules regarding the usage of personal devices at work or for work purposes. Answer questions like
Are all employees allowed to use personal devices for work or do you want to limit it to those handling lesser sensitive data, or to those at higher in the corporate hierarchy as you assume they will need to be available 24/7? Regardless, you should spell out the regulations that they must follow. For example, requiring a weekly or monthly check for malware and updates to anti-malware software, etc., If only certain kinds of devices, software or operating systems may be approved as they are presumed to be more secure, then that should be addressed in the policy
Discuss best practices and educate your employees on the risks related to connecting to open internet connections (Free WiFi) such as the ones offered at malls or airports.
Cybersecurity measures
Document the cybersecurity measures that you have in place for your business. This should include your digital measures such as the software you have deployed to keep malware out–like anti-virus tools, firewalls, etc., and also the physical measures such as CCTV systems, biometric access controls, etc.,
Another example of a good practice is how you handle employee turnover. When someone quits your organization or has changed positions, how is the access issue addressed? Spell out the rules and regulations regarding the removal of a user from the network, changing passwords, limiting access, etc.,
Why do you need a top-down approach to IT security?
For any organization, its employees are its biggest assets. But, what happens when your biggest assets turn out to be your greatest threats or liabilities? That is how cybercrime can change the game. In a recent study, it came to light that employee actions account for about 70% of the data breaches that happen. This blog focuses on the first step you need to take as an organization to better prepare your employees to identify and mitigate cyber threats–adopting a top-down approach to IT security.
Being a victim of cyber-attack can prove disastrous for your business as it has the following repercussions.
Affects your brand image negatively: Business disruption due to downtime or having your important business data including customer and vendor details stolen reflects poorly on your brand.
It can cause you to lose customers: Your customers may take their business elsewhere as they may not feel safe sharing their PII with you.
Can cost you quite a bit financially: Data breach makes you liable to follow certain disclosure requirements mandated by the law. These most likely require you to make announcements on popular media, which can prove expensive. Plus, you will also have to invest in positive PR to boost your brand value.
It makes you vulnerable to lawsuits: You could be sued by customers whose Personally Identifiable Information (PII) has been compromised or stolen.
The organizational mindset needs to change and acknowledge the fact that IT security is not ONLY your IT department, CTO or Managed Service Provider’s (MSP) responsibility. You need to truly believe that IT security is everyone’s business, and that includes everybody working in your company, from the C-level execs to the newly hired intern. Everybody needs to understand the gravity of a cyberattack and its impact. Only then will they take cybersecurity seriously.
3 steps you can take to protect your data in the Cloud
Moving to the Cloud offers tremendous benefits for SMBs that range from lower IT costs to any-time access to data and certainly more reliability in terms of uptime. But, data in the Cloud is also vulnerable to security threats just like the data stored on physical servers. This blog discusses 3 things you can do to protect your data in the Cloud
Secure access: The first step would be to secure access to your data in the Cloud. So, how do you go about it? Safeguard your login credentials-your User IDs and passwords-from prying eye. Set strong password policies that are practiced across the board and educate your employees about good password hygiene. Also, do you have employees using their own devices to access their work-related applications and documents? Do you have staff working from home? Then, you also need to formulate strong BYOD (Bring-your-own-device) policies, so these devices don’t end up as the entry point to cybercriminals.
Educate your employees: What’s the first thing that pops into your head when someone talks about cybercrime? You probably picture some unknown person, a tech-whiz sitting behind a computer in a dark room, trying to steal your data. But, surprising as it may seem, the first and probably the biggest threat to your data and IT security in general, comes from your employees! Malicious employees may do you harm on purpose by stealing or destroying your data, but oftentimes, employees unwittingly become accomplices to cybercrime. For example, forwarding an email with an attachment that contains a virus, or clicking on a phishing link unknowingly and entering sensitive information therein or compromising on security when they share passwords or connect to an unsecured or open WiFi at public places such as the mall or the airport with a view to “get things done”, but, without realizing how disastrous the implications of such actions can be.
Choosing the right Cloud service provider: If you are putting your data in the Cloud, you need to make sure that it is in safe hands. As such, it is your Cloud service provider’s responsibility to ensure your data is secure and, accessible, always. But, are they doing all that is needed to ensure this happens? It is very important to choose a trustworthy Cloud service provider because you are essentially handing over all your data to them. So, apart from strengthening your defenses, you need to check how well-prepared they are to avert the threats posed by cybercriminals.
Complete Cloud security is a blend of all these plus internal policies, best practices, and regulations related to IT security, and of course, the MSP you choose to be your Cloud security provider plays a key role in all this.
The Cloud presents plenty of benefits that make it a very attractive choice, especially for SMBs who don’t want to be burdened with higher in-house IT costs, putting your data in the Cloud is not risk-free. Just as storing data on physical servers has its security threats, the Cloud presents certain security concerns as well. These include
Data breach: A data breach is when your data is accessed by someone who is not authorized to do so.
Data loss: A data loss is a situation where your data in the Cloud is destroyed due to certain circumstances such as technological failure or neglect during any stage of data processing or storage.
Account hijacking: Like traditional servers, data in the Cloud could be stolen through account hijacking as well. In fact, Cloud account hijacking is predominantly deployed in cybercrimes that require entail identity thefts and wrongful impersonation
Service traffic hijacking: In a service traffic hijacking, your attacker first gains access to your credentials, uses it to understand the online activities that happen in your domain and then uses the information to mislead your users or domain visitors to malicious sites.
Insecure application program interfaces (APIs): Sometimes, Cloud APIs, when opened up to third parties, can be a huge security threat. If the API keys are not properly secured, it can serve as an entry point for cybercriminals and malicious elements.
Poor choice of Cloud storage providers: A security lapse from the Cloud storage provider’s end is a huge security concern for businesses. It is very important to choose a trusted and experienced Cloud service provider who knows what they are doing.
Apart from the above, there are some common threats that apply to both the Cloud and traditional data storage environments such as a DDoS attack, or a malware attack where your data in the Cloud becomes susceptible because it is being shared with others and at other places.
Some Cloud security mechanisms that SMBs can invest in to keep their data safe
Cloud firewalls: Much like the firewalls you deploy for your local IT network, Cloud firewalls work to prevent unauthorized Cloud network access.
Penetration testing: Penetration testing is a sort of a Cloud security check where IT experts try hacking into the Cloud network to figure out if there are any security lapses or vulnerabilities that could serve cybercriminals.
Obfuscation: In obfuscation, the data or program code is obscured on purpose such that the system delivers unclear code to anyone other than the original programmer, thus mitigating any malicious activity.
Tokenization: Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.1
Virtual Private Networks (VPN): Another, more commonly used mechanism is the VPN. VPN creates a safe passage for data over the Cloud through end-to-end encryption methodology.
Investing in a good Cloud security system is a must, but, in the end, you also need to remember that Cloud security is not only about antivirus software, firewalls, and other anti-malware tools. You need to pick the right MSP and work closely with them to implement a Cloud security solution that works for you.
More and more businesses are switching to the Cloud to store their data and rightly so. The Cloud offers numerous benefits over the traditional, physical on site server. For example,
Anytime, anywhere access to your data: Information in the Cloud can be accessed from anywhere using an internet connection, unlike in the case of traditional servers, where you need a physical connection to the servers
Significant cost savings: You cut hardware costs, because the Cloud follows a ‘pay-as-you-use’ approach to data storage
SaaS compatibility and support: The Cloud allows the use of Software-as-a-Service since the software can be hosted in the Cloud
Scalability: The Cloud lets you scale up and down as your business needs change
24/7 monitoring, support, and greater access reliability: When your data is in the Cloud, the Cloud service provider is responsible for keeping it safe and ensuring it is securely accessible at all times. They monitor the Cloud’s performance and in the event of any performance issues, they provide immediate tech support to resolve the problem
Your big Cloud move: What to consider
If you are considering moving to the Cloud, you will find it helpful to sign-up with an MSP who is well-versed with the Cloud. They can advise you on the benefits and risks of the Cloud and also offer the Cloud solution that’s right for you. In any case, before you migrate to the Cloud, make sure you are dealing with a reputed Cloud service provider who has strong data security measures in place. You can even explicitly ask them what security mechanisms they have invested in to manage data access and security.
Yes, moving to the Cloud has it benefits, but it also has its challenges including security risks. Learn more in our next blog, “Is the Cloud really risk-free?”
In the fast-paced world of business, efficiency and productivity are paramount. Advancements in technology have revolutionized the way we work, providing a plethora of tools and resources to help us accomplish more in less time. Maximizing workplace productivity with technology has become an essential strategy for organizations looking to stay competitive and innovative in today’s global market. Here are 7 ways to add tech to your day-to-day activities to stay productive.
1. Automation And Streamlining Processes:
One of the most significant ways technology maximizes workplace productivity is through automation and process streamlining. With the help of tools like workflow automation software and robotic process automation, businesses can automate repetitive tasks, freeing up employees to focus on more creative and strategic tasks. By automating routine processes, organizations reduce the likelihood of errors and increase the speed at which tasks are completed. This not only boosts efficiency but also enhances job satisfaction by allowing employees to concentrate on tasks that require critical thinking and problem-solving skills.
2. Collaboration And Communication:
Effective communication and collaboration are vital to a productive workplace. Technology has provided a range of solutions, such as video conferencing, project management software and instant messaging platforms, that enable teams to work together seamlessly regardless of their geographic locations. These tools facilitate real-time communication, file sharing and project tracking, ensuring that all team members stay on the same page and are able to work efficiently together. This results in faster decision-making, improved project management and, ultimately, higher productivity.
Need help with choosing the right collaboration and communication tools for your business? We can help! Click here to book a 10-minute discovery call to get started.
3. Data Analytics And Business Intelligence:
In the modern workplace, data is king. The ability to collect, analyze and leverage data is a powerful tool for improving productivity. With the help of advanced analytics and business intelligence tools, organizations can gain insights into their operations, customer behavior and market trends. This data-driven approach allows for informed decision-making, optimized resource allocation and the identification of areas where improvements are needed. By harnessing data and analytics, businesses can work smarter, not harder.
4. Remote Work And Flexibility:
Technology has also played a pivotal role in reshaping the traditional office environment. The rise of remote work and flexible work arrangements has been made possible by advancements in communication and collaboration tools. Employees can now work from anywhere, provided they have an Internet connection, which not only enhances their work-life balance but also opens up opportunities for businesses to tap into a global talent pool. Remote work can boost productivity by reducing commuting time and allowing employees to work in environments where they are most comfortable and productive.
IMPORTANT: Security should be a high priority if you have remote workers. If you don’t have a robust security system for virtual team members, you need to get one right away.
5. Project Management And Task Tracking:
Effective project management is key to productivity. With project management software, businesses can plan, execute and monitor projects more efficiently. These tools provide a clear overview of tasks, deadlines and team member responsibilities, ensuring that everyone stays organized and accountable. From agile methodologies to Gantt charts, technology offers a range of project management approaches to suit various business needs.
6. Employee Training And Development:
Investing in technology for employee training and development is another avenue to maximize workplace productivity. Learning management systems and online training platforms enable organizations to offer continuous learning opportunities to their employees. By upskilling and reskilling their workforce, companies can ensure that their staff remains adaptable and capable of using the latest tools and technologies, which in turn enhances overall productivity.
7. Security And Data Protection:
As technology becomes more integrated into the workplace, the need for robust security and data protection measures is crucial. Cyber security solutions help protect sensitive information, prevent data breaches and ensure business continuity. When employees feel secure in their digital environment, they can work more confidently and productively, knowing that their data and the company’s assets are protected.
Technology is an indispensable resource for maximizing workplace productivity. From automating tasks and improving communication to harnessing data and fostering employee development, technology offers a wide range of solutions to enhance efficiency and effectiveness in the modern workplace. Embracing these technologies and staying up-to-date with the latest trends is essential for businesses looking to thrive in today’s competitive and ever-evolving business landscape. By leveraging technology effectively, organizations can achieve their productivity goals, improve their bottom line and create a dynamic, innovative work environment.
If you need help creating a strategic plan for your technology, such as determining what software to invest in, sourcing devices, creating a plan for efficiency or securing your network, our IT team can support you. Click here to book a 10-Minute Discovery Call to get started.
Are you considering investing in Microsoft Office 365? Whether you already use the Microsoft Office Suite and are now thinking of switching, or considering whether to opt for this Microsoft product as your first Office tool, this blog will help you understand Microsoft Office 365 better. Learn what Office 365 is all about in our 2-part blog series.
What is Office 365?
Let’s start with what Office 365 is. Office 365 is a suite of Microsoft Office programs that includes email client, spreadsheet, presentation, document, calendar/reminder, collaboration and chat tools.
How is it different from the regular Office package?
Unlike the regular Office package, Office 365 is web-based. That means all your data is stored in the cloud and retrieved from there every time you need to access it. It is not necessary to store the software on your computer, though you have the option to install it if you wish.
What are the benefits of Office 365?
Web-based
The regular Office package stores your data locally, on a computer. When you store your data locally, there are chances of downtime and data loss if the hard disk becomes corrupted or fails. Also, you cannot access it unless you have access to the specific computer or hard disk it is stored on. Office 365, on the other hand, is web-based and can be accessed from anywhere, as the data is not stored on any particular hard disk.
Standard data security is taken care of
Office 365 uses encryption, so, in general, your data is safer than it would be on the desktop version of the Office. Plus, it is HIPPA and FERPA compliant, which makes it easier if you are operating in the healthcare or education sector. Plus, the security in cloud-based storage is generally stronger than what you get when storing at the local level.
More storage
Office 365 offers more storage space compared to the traditional version of Office. In the traditional version, when you use Outlook email client, the emails are stored on your hard drive, slowing down your system and eventually making you run out of space, forcing you to delete a lot of those older emails. Often we see that clients don’t want to lose old emails. Maybe they find them all too important to let go of, or they just don’t want to spend time browsing through hundreds of them deciding which ones to delete. In any case, Office 365 comes with 50GB of storage space for emails, so you don’t have to worry about this issue anymore.
Stay tuned for part two of our blog, Your Guide to Office 365-II.
From the outset, even the smallest start-up is reliant on an IT infrastructure. Digital technology cannot be avoided. For small-to medium-sized businesses, developing and bringing on staff to support that IT infrastructure is often a low priority compared to ramping up operations and meeting the revenues goals necessary to stay operational. Resources to address IT needs may not be available (for at least, perceived to be unavailable) Management is focused on revenue growth and meeting operational and business requirements. Management may also be incentivized to direct available funds in these directions, rather than building out a robust and sufficiently risk averse IT infrastructure. Also, management may not have the background that provides sufficient experience to identify areas where IT staffing is necessary to maintain a stable and sustainable business.
In a small- to medium-sized business beginning to explore the development of an IT support staff, or even in a large organization undergoing significant transformation, there may be a tendency to begin the process of IT staffing with a top level individual–a CTO, IT director or IT manager. Once hired, that individual would be relied on to begin the process of building out an IT staff.
I was this article today and thought I would share & add my two cents worth.
For most organizations, loss of business data could spell disaster. Possible outcomes include reputational damage, regulatory penalties, loss of competitive advantage and damage to customer service. Ultimately, it could mean the end of the business.
Here’s a look at the top five tape storage backup and recovery tips of 2009. Learn about tape backup and tape trends in 2009 with these top tips.
No business wants to lose data — of any kind — so it’s essential that all relevant data and databases are protected. The most effective way to achieve that goal is to establish data backup planning procedures with secure technology that not only protects data, but enables it to be quickly and securely accessible.
Here are 10 best practices for optimizing data backup planning activities.
Establish data backup, data retention and data destruction policies. These three policies comprise the foundation of a secure data backup program. Policies are also essential when an audit is being conducted. Data backup translates to the process of identifying data to be backed up, the frequency and timing of backups, the tools and technology to be used for backups, and the process for accessing backed-up data. Data retention defines what data will be retained, the format in which the data is stored and the duration of the storage. Finally, data destruction defines what data is to be destroyed, when it takes place, and the process for destroying the data and the media on which it is stored.
Plan for dramatically increasing amounts of data. Regardless of what your current data storage requirements are, plan your backup needs on the basis that your capacity is likely to grow annually. Whatever storage resources you have in place now — whether on-site or remote/cloud — be sure you can scale quickly and cost-effectively if needed.
Ensure backed-up data is secure and protected from unauthorized access. We have seen far too many examples of cybersecurity breaches where large amounts of data are stolen or compromised. Whether data is stored on-site or remotely, ensure the resources needed for confidentiality, integrity and availability enable data to be protected from unauthorized access, prevent alterations or changes, and allow access anytime and from anywhere via secure technologies.
Build a backup environment composed of multiple elements. While many organizations still use on-site physical data storage arrangements, such as file servers, NAS and tape, the growth and acceptance of remote and cloud-based storage options are significant. Costs for remote storage make those options increasingly affordable, and assuming their security arrangements are robust, remote storage is a major best practice. The 3-2-1 Rule for data backup planning states there should be at least three copies of data available, stored on at least two storage devices and that at least one of those devices is located remotely. Major cloud storage providers, such as Amazon, IBM and Microsoft, offer an array of options and pricing plans.
Optimize backup plans and procedures to business requirements. It’s simple to have a backup program that requires once-daily backups of incremental data changes and once-weekly backups of all data. But if your organization is subject to regulatory requirements, you may need to have a backup arrangement for the regulated data and another one for other business data. Some data may need to be backed up or replicated almost immediately, while other data can be backed up daily or even weekly. Your data backup program should be based on your business needs.
Back up all your operating environments. Today’s businesses use a variety of operating environments. The key trend is to virtualize critical business operations. In such environments, it is essential that backup programs are powerful, cost-effective, secure and fast. Naturally, such environments have a cost associated with them. Take a close look at the total cost of ownership when conducting your data backup planning.
Consider tape backup. Sophisticated remote and cloud-based data backup services can be costly, whereas tape can be a cost-effective alternative, especially for data that is not needed daily or even hourly for business operations. [This point couldn’t be more off. Yes, tape is cheap but 50% of tape recoveries fail. Even today after many advances and capacity 50% still fail for ALL sizes of organizations over the last 50 years]
Employ a backup architecture that supports data compression and deduplication to reduce infrastructure needs. With ever-increasing volumes of data to be stored, consider arrangements to conserve storage requirements, such as data compression and deduplication. The cost for such technologies may help defer a major — and costly — investment in backup technology.
Implement fast and secure access to backed-up data. With the investments being made in backup infrastructures, a key component is to have technology that speeds up the ability to find and access data that has been backed up.
Test backup plans regularly. No matter how robust your backup strategy is or how much diversity is in place for storing data, it’s still essential to test your backup plan, especially if a disaster has occurred. Just as a technology disaster recovery (DR) plan should be tested at least annually, so should your data backup plan. Ideally, the data backup planning element should be part of a DR test.
Overall a good article. Unfortunately, almost all organizations that I encounter before I get involved don’t follow all the most important pieces, follow-up, test and check to make sure it will work when you need it.
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